Which of the following is a recommended technique for interacting with customers on the telephone?

Using a pleasant and courteous manner while stating your name and the pharmacy is essential for creating a positive customer experience over the telephone. This approach not only sets a friendly tone for the interaction but also helps to establish trust with the customer. When you introduce yourself and the pharmacy, it personalizes the conversation, making customers feel valued and acknowledged. Additionally, a courteous demeanor encourages open communication, making it easier for customers to express their needs and concerns, ultimately leading to better service and satisfaction.

In contrast, asking customers to hold immediately can come off as dismissive, potentially frustrating them. Telling customers to visit the pharmacy for inquiries may seem unhelpful, as many individuals prefer to resolve their issues over the phone rather than make an unnecessary trip. Speaking quickly to save time can lead to misunderstandings and a perception of rudeness, causing customers to feel rushed and unimportant. The recommended technique focuses on the significance of respectful and clear communication, which is vital in building positive relationships in a retail pharmacy setting.