Which of the following actions is least appropriate for a pharmacy technician when answering customer inquiries?

Offering personal medical advice is least appropriate for a pharmacy technician when addressing customer inquiries due to the professional boundaries and legal regulations that govern pharmacy practices. Pharmacy technicians are trained to assist with operations and support pharmacists but are not qualified to diagnose conditions or suggest treatment options based on personal medical circumstances.

Providing basic drug information is entirely within the scope of a pharmacy technician's role, allowing them to help customers understand medication uses, potential side effects, and general information. Consulting with the pharmacist when necessary is also a critical part of the technician's responsibilities, ensuring that customers receive accurate and comprehensive information. Documenting concerns for follow-up is vital for ensuring that any issues are addressed appropriately, which aligns with maintaining patient safety and care standards. Thus, offering personal medical advice deviates from the technician's designated role and can lead to misinformation or potential risks for patients.