When a customer picks up a prescription, what should you do?

When a customer picks up a prescription, it is essential to ensure that the correct medication is being provided to them. This involves locating and verifying the specific prescription that the customer has requested. By focusing on the requested prescription, the pharmacist or technician can confirm that it matches the customer's order, checking details such as the medication name, dosage, and quantity.

While it is important to have knowledge of previous prescriptions, inform the customer about other medications, and verify insurance coverage, these tasks may not be as immediate when a customer is picking up a prescription. The critical step is ensuring that the right prescription is being handed over, safeguarding against potential errors that could have adverse health consequences for the customer. Therefore, prioritizing the search for the requested prescription not only aligns with the best practice in pharmacy operations but also helps in building trust with the customer by demonstrating attention to detail.