What are interpersonal skills?

Interpersonal skills refer to the abilities that facilitate effective communication and interaction between individuals. These skills encompass a range of attributes that aid in building and maintaining relationships, understanding social cues, and engaging in cooperative and constructive dialogues. Strong interpersonal skills enable a person to navigate social interactions effectively, whether in a professional setting, such as a pharmacy, or in personal relationships.

These skills can include active listening, empathy, conflict resolution, teamwork, and verbal and non-verbal communication. In the context of a retail pharmacy, for example, interpersonal skills are crucial for engaging with customers, understanding their needs, providing appropriate advice, and fostering a positive working environment among team members. The development and application of interpersonal skills are vital to ensure smooth interactions and high-quality service, making them essential in many fields, especially those that involve customer service and relationship building.