Upon receiving a prescription for an OTC medication, what should you do?

When a prescription is for an over-the-counter (OTC) medication, the primary role of the pharmacy staff is to assist the patient in finding the product they need. OTC medications are available without a prescription, and patients generally have the option to purchase them directly from retail locations.

By helping the patient locate the product, you are ensuring that they can access the medication without unnecessary delays. This task includes not just showing them where the product is on the shelves, but also providing any necessary information about the medication, such as its intended use, dosage, and any relevant safety measures.

While informing the patient about side effects and other pertinent information is essential for ensuring safe medication use, the immediate priority upon receiving the prescription is to facilitate their ability to purchase the OTC item. This support embodies excellent customer service and fosters a positive shopping experience, reinforcing the pharmacy's commitment to patient care.